FREQUENTLY ASKED QUESTIONS
What forms of payment are accepted?
Credit/debit cards, Venmo, Zelle, or exact cash, as we will not have change available upon delivery.
Does the price include delivery and set-up?
Yes, as long as you are located in our free service area. We do not contract staff to deliver our inventory-we do it ourselves to ensure timely and professional service. If you are planning to have the inflatable set up in any location other than a residential yard, please contact us prior to booking-approval and potential extra cost may be required. There is a $50 additional fee for park, school & church rentals.
When do you do set-up and pick-up?
Our drop off window is typically 7 am to 2 pm. We will coordinate a delivery window based on the start time of your event and accommodating all of our deliveries for that day. Same-day pick-up times will also be coordinated for the evening hours when your event is ending/ends. This will be done with all of our bookings in mind as well as available daylight. NEXT DAY RENTALS: We can occasionally accommodate a rental for the following day, depending on our schedule. However, the entire invoice must be paid in FULL at the time of booking and is NON-REFUNDABLE. There will also be a 'next day booking fee' of $55 included on the invoice.
Is a deposit required?
Yes, a $50 or $100 deposit is required at the time of booking for bounce houses and concessions deposits are $20. All deposits are non-refundable. However, if proper cancellation procedure is followed, the deposit will be held and applied to a future rental during the same calendar year.
What is the cancellation policy?
Weather-related cancellations can be made up until 8 pm the night before your rental is to be delivered. If followed, the deposit will not be refunded but can be used towards a future rental in the same calendar year. Any cancellation after this deadline will result in the payment of the invoice in full. Non-weather related cancellations need to be made 7 days prior to the event, otherwise invoice will be charged in full.
What is your cleaning process?
Each inflatable is properly cleaned, sanitized, and dried before and after every use. Household cleaning products should not be used if you need to spot-clean the inflatable during your event. We also disinfect and scrub all of our concession machines after every use.
What are your bounce house rules?
There is no food, drinks, shoes, animals, sand, glitter, soap, silly string, confetti, powder, marker/crayon/pen, face paint (even “washable”) etc. allowed on/in the bounce house to prevent any unexpected tears or staining. Any damage beyond normal wear and tear will result in additional free to cover repairs/damage, and if necessary, replacement costs. In the event of rain, it is expected that all bouncers exit the inflatable as the unit will become slippery and there is a risk for electrocution. The unit will also need to be unplugged at this time.
Do you offer 2-day rentals? Is there a discount?
Yes, our current 2-day rental discount offers 50% off your second day! This discount excludes additional delivery fee, if applicable, panels, etc. The final discount will be reflected on your invoice, not at checkout. A deposit is required for each day. As with any rental, this is weather-permitting.